Orders and Shipping

Order Processing

Please allow 1-2 business days for us to process your order after placing it.
Orders placed on weekends will be processed on the next business day.
Orders funded through Paypal are required to be transferred to our account first prior to shipping.
Please make sure your address and information are updated in Paypal or in any of your payment methods.
All payment methods are charged right after checkout is completed to prevent fraud.
If your bank statement reflects a charge from us without your knowledge, please contact your financial institution right away, and please contact us right away so we can cancel the order.

Shipping options are all flat rate prices to ship within the 48 states.
Customers/Resellers who want to use their own shipping account are more than welcome to do so. Please email [email protected] and use the order number and order name in the subject line.
Customers/Resellers who want to ship to a destination outside the 48 states are more than welcome to email us at [email protected] and use the order number and order name in the subject line.

Once delivery is accepted, customer will be liable for the items/order received.
Please inspect the items/order carefully upon acceptance of the order.
Customer is only allowed 7 days upon receipt of items/order to notify us of errors or any issues.
In case of charge backs, and refunds, the customer agrees to return the items/order untampered and in its original packaging.
If the items/order cannot be returned, the customer shall pay for the full amount of the items/order.

M2 USA will not be liable to products shipped to the wrong address.
M2 USA will not be liable as well to packages redirected and returned to us for missing information.
We will do our best to confirm correct shipping addresses during processing.
Please make sure to double check your order before confirming.
Please contact us at [email protected] with your order number and order name in the subject line if you notice wrong information in your order

Returns/Refunds are allowed only within 3 days after delivery.
Product must still be sealed and it its original packaging
We require the receipt or proof of purchase
When approved, we will send a shipping label for your return shipment
Please send return/refund requests prior to sending items back.
Refunds will be processed after we have received and inspected the item.
Once approved, you’ll be refunded to your original payment method and can take some time to post.
Please send return/refund requests and questions to [email protected].

Please contact us at [email protected] and use the order number and order name in the subject line within 24 hours after placing and order and we’ll be happy to accommodate your request.

Best way for exchanges is to reorder your item after we process your return/refund request.

Please contact us at [email protected] and use the order number and order name in the subject line within 24 hours after placing and order and we’ll be happy to accommodate your request.